DELIVERY/SHIPPING & RETURNS
DELIVERY OPTIONS
ShopTolerance aims to ship/deliver your order as quickly as possible
STANDARD DELIVERY
- R 99 throughout Gauteng regions per complete order
- R 150* throughout other South African provinces per complete order (*charges may differ due to Aramex/Post Net costs)
- R 350 global shipping costs per complete order
EXPRESS DELIVERY
- Following day delivery (dependent on stock availability) is R 150 within Gauteng and must be specified in the special instructions section at check-out
Purchases of R1000 or more receive free shipping using FREEDELIVERY discount code to all South African provinces
It may take 5-7 business days to ship your order after the order has been packed and gone through quality control checks, and then sent to the relevant delivery service team. We try aim for 3 days if possible.
You may track your order to see it's updated progress times. We appreciate your patience and always do our best to ship as fast as possible.
Please ensure the correct delivery and billing address has been captured at checkout
Check out the safety guidelines below upon receiving your parcel/order
Returns are offered within 7 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached.
SAFETY GUIDELINES WHEN RECEIVING YOUR PARCEL
Packages will be placed on a surface indicated by the customer, the driver will then back away and allow the customer to pick up their package themselves. All drivers have been given access to hand sanitiser with clear instructions to sanitise their hands before and after every delivery.
After receiving your parcel:
1. Remove from plastic and discard any remnants from delivery
2. Sanitise or wash your hands
3. Open your package and enjoy the products (if you wish please video/ take pictures of any unboxing and send through to us or tag us on @shoptolerance)
4. Wipe the re-usable Tolerance packaging bag & use it to store any goodies you wish!
Happy Shopping! #ShopTolerance